1269 Restaurant at Crowne Plaza Gerrards Cross - (Near , london)

4 /5 Leonie Franklin: Savio and Kate were sooo helpful and friendly and helped me celebrate my birthday. Excellent customer service. The food was also shockingly nice as we have been to different hotels and the food was not up to standard. I will definitely look to come back to this hotel in future.

3 /5 M D: We ate here because we were staying at the hotel and were booked in for half board. Some confusion over our food allowance, which was announced to us and the remaining people at the restaurant. This made it incredibly awkward for us, bringing down our moods and the lovely atmosphere became very uncomfortable. Food was tasty, but service and professionalism has gone down the drain. This was our 4th time at the restaurant but it would be fair to say I don’t think we’ll be returning.

2 /5 Steven: We visited the restaurant as we were staying at the hotel. When we arrived, our greeting was polite and professional. Unfortunately, thats where things started to go downhill. We ordered our food and our starters were OK, but then we found ourselves having to wait for more than half an hour for the mains. Id understand if it were busy, but it was extremely quiet, so I struggle to understand. When the mains did arrive, they were nice, and Id definitely recommend the beef bourguignon as it was lovely. Then we ordered the Eaton mess. When it arrives, we discover its just cream, ice cream and berries. We asked the waitress why it had no meringue, and she went to check. 10 minutes later, we ask whats happening to be told, "the chef forgot." They replaced it, and by the time we received it, we no longer had an appetite, so it went to waste. Finally we asked for an oat milk decaf. The waitress brings it over and we reaffirm that it is indeed an oat milk, decaf. We are told yes, yes, but were not convinced and asked if she was sure to then be told sorry we made a mistake. It could be lovely, but service is shocking and I cant honestly say Id go back.

5 /5 Tammy Jones: Cant fault the food we had for dinner - my mum had the seabass and I had the chicken. Our waitress Lidia was so lovely, warm and friendly. We were so full we could only squeeze in a scoop of sorbet for dessert (Chef was kind enough to give us two scoops). The half board option is a bit misleading - it only includes up to £90 worth of food for two people and drinks are not included.