1 /5 Bill James: Firstly, had to wait 10 minutes to be sat down. The front of house staff was also a bar member, so in between checking each person in, they had to go back to the bar and serve drinks; for a Saturday evening you would think they would have a designated door member, as there was a constant flow of people coming in.
We sat down and nobody came to our table for about 15 minutes. Our table had direct view of the bar and huddled around the till at multiple times was 5 members of staff standing around chatting, including what I can only assume is a manager.
After 15 minutes, we finally got served and ordered our drinks. It took another 15 minutes for these to come. We just had a refillable drink.
The food, to their credit, was lovely, as it always is. But there were no sauces left.
My main issue however was the state of the restaurant. To be blunt, it was filthy. There were stamped-on roast potatoes on the carpet- which were still there 45 minutes after first seeing them. Managers were walking over and around the mess, either turning a blind eye or ignoring it. Massive hazard for guests, especially children. The walls were splattered with gravy and full of grime. In general, really off putting.
I would recommend that this places has an immediate makeover, and the managers should muck in and take ownership of their filthy joint to make it more appealing and welcoming.
It’s worth noting that whilst yes, I visited on a Saturday, it was not busy in the slightest. Certainly not busy enough to walk past squashed in potatoes on the carpet and it not be an issue.
