Bakers Dozen Bakery - (Near Lambeth, london)

3 /5 Sheena King: I bought a patty that was so delicious that I returned to the shop and purchased six more patties along with a juice. The juice I selected was seamoss mixed with another ingredient. It was too thick and lacked flavor. I often make seamoss gel for myself, and when I prepare seamoss juice, it has a distinct taste. I expressed my disappointment, even though the staff were very courteous. The juice was intended for my mother, who didn’t enjoy it, but they claimed everyone likes it that way. This is how the drink is supposed to be made; however, if it doesn’t suit me as a customer, they could have offered a refund or exchanged it for a drink that is less bland and thick like a gel. It resembled a gel and was marketed as a juice. It was unfortunate because I really liked the patty. I chose not to argue and decided to take my business elsewhere.

1 /5 Charity Trenton: I visited recently and ordered food, but didn’t initially specify which option I wanted. Instead of being guided with a simple clarifying question, the response I received felt cold and rude, which made the interaction unnecessarily uncomfortable. Once I realised and clarified, everything moved on fine, and the food itself was good. However, a little patience and clearer communication would have made a big difference. Customer service matters, and small moments like these really shape the overall experience. I hope this is taken as constructive feedback, as a bit more kindness and guidance would go a long way.

1 /5 Sherry: I am so disappointed. I came here with friends a couple years ago and bought patties which were delicious. I dont live nearby so this time when I finally got round to go I bought quite a few to enjoy with the family. These patties were dry and barely had filling. I opened up the Oxtail one and as you can see the filling was ridiculous. Very very disappointed!! I will never go back there.