1 /5 Giulia: **Poor staff training and poor manners**
My husband went to this place around 5.30pm to ask if children where allowed, the place being near to empty. A staff member assured him that we would be most welcomed.
Once we got there with our children, the owner with incredible insensitivity denied us from entering saying the children were not allowed due to the licence. I questioned what kind of licence was he referring to considering it was before 9pm and that they sell food. He stoically responded his own licence. So I said that its not the license but "his choice". He agreed. One of our children cried all the way home as she felt so upset about how we were treated. She apologised for being a child.
I am personally sick and tired of this discrimination towards families. Have we not all been children at some point? Does the owner of this place have a heart somewhere? Are children not integral part of our society or are they animals? Does he realise London and SE15 likes inclusive businesses and that its year 2025!?
You sell pastries and coffee.... why are children denied entrance?
One could have said they were booked and explained quietly that children cannot go after a certain time, or have a clear sign.
Better staff training and politeness would have avoided such a very unpleasant encounter.
